Complaints procedure
Last updated: 28 July 2026
How to complain
Contact us using the details on our Contact page with the subject “Complaint” and your order number if relevant.
Acknowledgement
We will acknowledge your complaint within two working days and aim to resolve it within a reasonable period.
Escalation
If you are not satisfied with our response, you may escalate within the business. Your statutory rights as a UK consumer are not affected.
Alternative dispute resolution
We will signpost an approved alternative dispute resolution (ADR) provider where applicable.