Returns, cancellation & refunds

If you buy as a consumer and a lawful exception does not apply, you can cancel without giving a reason within 14 days after receiving the goods. Notify us by email or another clear statement and return the goods within 14 days after notifying us. Asking for return-routing instructions is not a condition for giving notice. A research-use declaration does not waive these rights.

For a valid cancellation we refund the price and the least expensive standard outbound delivery charge offered for the order. We may withhold the refund until the goods are returned or you provide evidence of return, whichever occurs first, and refund within the applicable 14-day period. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Premium delivery upgrades need not be refunded.

For a change-of-mind cancellation you bear direct return costs where this was disclosed before purchase. We cover reasonable agreed return costs for faulty, damaged or incorrect goods. Please preserve seals and packaging and avoid unnecessary handling. A deduction for diminished value may apply only where permitted by law; it is not an automatic restocking charge.

A product is not automatically exempt because it is a chemical, labelled research use only, or unsuitable for resale. Any reliance on an exception, such as goods liable to deteriorate rapidly or an applicable sealed health or hygiene exception after unsealing, must be justified for that product and disclosed before purchase. Such an exception never removes rights relating to a fault or misdescription.

Contact us promptly with your order reference and a description. Photos and batch details can help, but a 48-hour reporting period is not a condition of your statutory rights. Stop handling a leaking or compromised container and request safe instructions. Do not send chemicals through a carrier that has not accepted them. We will assess the appropriate refund, replacement or other remedy under applicable law.

Contact us if an order is late or missing. We will investigate without making your statutory remedy depend solely on a carrier declaring a parcel lost. For genuine business purchases, contractual rights and applicable law govern returns; nothing here removes rights that cannot lawfully be excluded.

You may email: I give notice that I cancel my contract for the following goods: [items]. Ordered on / received on: [dates]. Order reference: [reference]. Name and address: [details]. Date: [date]. This wording is optional; any clear cancellation statement is sufficient.