Review policy

Reviews should help customers understand a real experience of Novex Peptide, such as ordering, delivery, packaging or customer service. Submit only feedback based on your own experience and distinguish facts from opinion. Scientific results and product quality claims require appropriate evidence.

Invented reviews, impersonation, copied endorsements and purchased positive feedback are prohibited. We do not publish demonstration ratings as genuine customer feedback.

A verified-purchase label may be used only where the review has been matched to a genuine purchase. An account or email address alone does not prove a purchase. We may request proportionate information privately to check authenticity; do not include order identifiers, addresses or other private information in a public review.

Disclose any gift, discount, payment, employment, family or business connection that could affect the independence of the feedback. We do not buy positive reviews or make a reward conditional on a favourable rating. Concealed incentives and misleading claims of independence are not permitted.

Reviews must not contain spam, impersonation, unlawful threats, abusive material, personal data about others or content infringing another person’s rights. Do not use reviews to promote human or animal administration, clinical treatment or other prohibited uses of research materials.

Customer testimony is not evidence of clinical efficacy, safety, regulatory approval or the analytical purity of a batch. A genuine criticism of the service is not prohibited merely because it is unfavourable.

We assess favourable and unfavourable reviews against the same standards. We may hold or remove content that breaches this policy, investigate suspected false or undisclosed incentivised feedback, and request supporting information where proportionate. We do not remove a review simply to suppress criticism.

Review handling should take account of the source, volume and risk of misleading content. If an authenticity concern is upheld, the affected review and any resulting misleading rating information should be corrected or removed.

Only genuine approved reviews may contribute to a displayed aggregate. If reliable review data is unavailable, we omit the score. We must not inflate review counts or substitute seeded values. Any external-platform review display should identify its source and avoid suggesting an independent verification that has not occurred.

An external review platform also applies its own rules. Its score may use a different population or calculation from reviews collected on Novex.

Email support@novexpeptide.com with the product or page address, the review concerned and the reason for your concern. You may also challenge a moderation decision through that address. Include only the information needed to investigate. The Complaints Procedure explains how to request further review if the response does not resolve the matter.